We provide a communication office in the UK which can provide you with an extra seven hours of business, that would otherwise be dead time. We work for you, while your competitors sleep. Overnight your instructions are acted upon and the results are reported back to you at the start of your next working day.

The live business environment is a dynamic people orientated process that is often failed by the automated or integrated virtual office. Due to our company's long association with Hong Kong, we can understand and work to your instructions, generating success beyond the scope of the e-process.

PA Service

The service allows you to move forward with your business rather than be tied down with administration, it is most useful where -

• Technology fails. If it needs to be done in the UK and your time is limited, unfinished tasks, unanswered or urgent emails, faxes and telephone messages can be progressed while you are asleep
• We can ease communication by contacting those busy executives who are always away in meetings, on factory inspections, supervising staff, etc.
• You are unable to contact an individual and are unsure of the circumstances, often arising due to promotion, holiday leave or left the job without a temporary replacement.
• There are misunderstandings and delays caused by different procedures and customs. These can be easily examined, explained and resolved by a team dedicated to that purpose, avoiding unnecessary embarrassment or time wasted on unimportant trivialities, while always providing security, privacy and confidentiality.
• Up-to-date local knowledge can provide business intelligence and practical, everyday information that is not available from more generalised sources, such as professional institutions, websites, TV or other news media.
• Personal visits can obtain key ground information, critical to successful business.
• Interpretation of incoming instructions can be written or spoken in Chinese.

Expediting

In Hong Kong, only big projects employ expeditors to progress purchase orders, who will command high salaries.

In UK, expediting is an integral part of procurement function. Expediting expertise can be crucial in meeting the material and service delivery deadline. An expeditor is like a tireless terrier.

In cases when your suppliers' production schedule is tight or there is little incentive to set up runs for old spares, our service is part of your persuasion to get your delivery on time.

Our skill to forward expedite, emergency expedite or piecemeal expedite your material and service requirements has been gained through working directly in the UK supply chain.

We can expedite by accessing the source and distribution hieracharchy to obtain the piece you require, and to procure a host of compatible specification pieces for you to customise or to choose as standby alternatives.

The e-process does not always generate the immediate response needed to sorting out shortages and damages or provide a productive medium with suppliers to obtain credit or replacement items. We can present your case, press your needs and take the stress off you, during the time your office is closed.

We can even tailor-expedite on your behalf to ensure your Head Office has the required information to dispatch the tender in time to meet the important closing date.

Bespoke Procurement Projects and Supplier Site Visits

With UK industry becoming more specialised and business hierarchy more horizontal, the trend to make most from the supply condition is to cherry pick the expertise best suit to need. (e.g. high-tech finishes as in electroplating, engineering design, style detailing, consultancy, training, software customization, etc.). This kind of out-sourcing of specialist skill requires sustainable communication to getting it right. We are the bridge for the understanding of differences and continued dialogue.

Closure, merger or takeover normally means a temporary shortage of supply, before alternative tiers of the supply chain are established. We can secure stock for your immediate needs and follow through the development of continued supply.

Sourcing locally for local products is closer to source. It inevitably offers a more up-to-date and wider choice. Price is always an issue. It is not unknown that, the corner shop or small café finds it cheaper to buy from a supermarket for resale, than from the wholesale distributor. Agents in Hong Kong do not always know when their home sales team advertise 'special offers'.

It is more likely, as most procurement professionals are well aware of, that because the supply source is more knowledgeable about their costs they are more willing to discuss terms. Ours is a professional bridge that provides you with a representative on the suppliers 'doorstep' to get the deal that enables both sides to gain.

Alertness and Steady Work Flow are essential to best procurement practice regardless of the category of product or services one is in.

Our contribution is to provide an extra seven hours of steady work flow in support of your procurement effort from UK sources.

Bespoke Business Projects

Have you ever missed that impromptu event, which you know the acceptance of your products and service will be at its peak?

For example, your twinkling funny neck-tie is just right for that big evening gala. All you need is to identify and to place an insertion of a half-page advertisement in the local free newspaper and national trade magazine calling for local distributors for an immediate launch of sale. You have a good idea as to how, where and when your product can be tested, but the project has to be delayed as you have to make time for planning and organising. We save your time by taking out the need to research into local conditions.

The benefits of going to Exhibitions, Trade Shows and Professional meetings become marginal with time taken for travelling, arrangement of your absence, we can attend these functions on your behalf and report accordingly.

We are your UK Work Office, working to your instructions or another seven hours in addition to your office hours in Hong Kong.

UK Toll-free Telephone Number and Call Services

Telephone calls in UK are not free. Toll free telephone number encourages the potential customers to make that first call to enquire about the product, the promotion, the big event, etc.

We can

• Register and maintain a toll-free telephone number on your behalf in the UK for inclusion in your web site, sales brochure, advertisement, catalogue.
• Select and engage on your behalf native English speaking call centre to take enquiries, to inform and to take details for leads. The right tone, the empathy of callers' need and giving relevant information in satisfying the motivation are all that important for each call.
• Provide call analysis at the end of each promotion or at appropriate intervals.
• Advise on call scripts, that ensures your message meets local taste, and in generating materials for improvement.